Participant Rights

Your rights under the National Disability Insurance Scheme (NDIS)

Your Rights as an NDIS Participant

As an NDIS participant, you have the right to receive supports that respect your dignity, independence, and personal choices. These rights ensure you are treated fairly, safely, and with respect at all times.

Shine Support & Wellness is committed to upholding and protecting your rights in accordance with NDIS Practice Standards and the NDIS Code of Conduct.

Your Core Rights Include

• The right to be treated with dignity and respect
• The right to make informed choices about your supports
• The right to privacy and confidentiality of your personal information
• The right to safe, high-quality supports and services
• The right to be free from abuse, neglect, exploitation, and discrimination
• The right to access information in a way you can understand

Choice and Control

You have the right to:

• Choose your service providers
• Decide how and when your supports are delivered
• Be involved in decisions that affect your life
• Change or stop services if they no longer meet your needs

Feedback and Complaints

You have the right to provide feedback or make a complaint without fear of retribution. Your concerns will be taken seriously and handled fairly and confidentially.

If you are not satisfied with a service, you may raise your concerns with us directly or contact the NDIS Quality and Safeguards Commission.

Need Support or Have Questions?

Our team is here to support you and ensure your rights are respected at every stage of your journey.