Terms & Conditions

Please read these terms carefully before using our services

Introduction

These Terms and Conditions govern the use of services provided by Shine Support & Wellness. By accessing or using our services, you agree to comply with and be bound by these Terms & Conditions.

Our Services

Shine Support & Wellness provides disability support services in accordance with the National Disability Insurance Scheme (NDIS) and relevant Australian laws.

Services are delivered based on individual needs, agreed support plans, and available NDIS funding.

Participant Responsibilities

• Provide accurate and up-to-date information
• Treat staff and support workers with respect
• Use services in accordance with agreed support plans
• Notify us of any changes to circumstances or support needs

Payments and Funding

Services may be funded through NDIS plans, self-funding, or other approved funding arrangements.

Participants are responsible for ensuring sufficient funding is available to cover agreed services.

Cancellations and Changes

Cancellations or changes to scheduled services should be communicated as early as possible.

Late cancellations may be charged in accordance with NDIS pricing arrangements and service agreements.

Privacy

We are committed to protecting your privacy. Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Limitation of Liability

Shine Support & Wellness is not liable for any loss or damage except as required by law. Nothing in these Terms excludes rights under Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on our website and take effect immediately.

Questions About These Terms?

If you have any questions about these Terms & Conditions, please contact us.