Privacy Policy

Your privacy and personal information matter to us

Introduction

Shine Support & Wellness is committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and confidential manner.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and NDIS requirements.

Information We Collect

We may collect personal and sensitive information, including:

• Name, address, phone number, and email
• Date of birth and emergency contacts
• NDIS number and plan details
• Health, disability, and support needs
• Information provided through referrals or enquiries

How We Use Your Information

Your personal information is used to:

• Provide and manage NDIS supports and services
• Communicate with you and your support network
• Meet legal, regulatory, and NDIS obligations
• Improve service quality and outcomes
• Manage referrals, feedback, and complaints

Sharing of Information

We only share your information when necessary and with appropriate consent, including with:

• NDIS Quality and Safeguards Commission
• Healthcare professionals involved in your care
• Support coordinators and plan managers
• Government authorities where required by law

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage, access controls, and staff confidentiality obligations.

Access and Correction

You have the right to request access to, or correction of, your personal information. Requests will be handled promptly and respectfully in accordance with privacy laws.

Questions or Concerns?

If you have any questions about this Privacy Policy or how your information is handled, please contact us.